Feature-request and feedback board SaaS
A SaaS tool that lets software companies collect, organize and prioritize customer feature requests and product feedback in a public or private board.
The idea, in plain language
A SaaS tool that lets software companies collect, organize and prioritize customer feature requests and product feedback in a public or private board. Revenue comes from per-seat or tiered SaaS subscriptions from software companies who want a structured feedback channel. The customer is product teams at SaaS companies who need to triage requests without building it themselves. Starting requires building the board, integrations and voting logic, plus a sales motion into SaaS PMs. The episode reports Canny reaching over $50,000/month in revenue.
Where the sources agree
- A feedback board is sticky once customers start voting on it, because switching costs include losing the historical request list.
- Bootstrapping while traveling is a viable path instead of raising in a major hub.
- Organic, customer-driven word of mouth is the main growth channel.
What each source says
indie-hackers#124 – Talking to Customers and Growing to $50,000 a Month with Sarah Hum of Canny
Indie Hackers presents Canny as a bootstrapped feature-request board from Sarah Hum that grew past $50k/month by replacing internal spreadsheets and bug-email loops with a public customer-facing feedback tool.
Listen on Indie HackersTools people use for this
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