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5 Lessons in Business Negotiation from an FBI Hostage Negotiator

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Synopsis

Shaan and Sam break down ex-FBI negotiator Chris Voss's five rules: imperfect information, tactical empathy (label), going for no, why leverage makes you worse, and being predictable — plus an Oprah-as-negotiator aside, negotiation prep, and a parenting-applicable tangent. Book/podcast promotion plus tactics.

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